Bushido’s Hosted Service Desk

Approach and methodology

Your service desk is your the key to ensure your IT systems run smoothly. Bushido gives you the tools you need to track your employees and customer, log incidents quickly and efficiently drive the problem resolution process.

Bushido’s Hosted Service Desk give you the worlds best service desk product at a fraction of the cost. BMC Remedy (tm) is a "leader" in Gartner’s Magic Quadrant for 2007 page 2. For more information on BMC’s Remedy Service Desk (tm), please read their press releases here. Bushido has turned BMC’s Remedy Service Desk (tm) into a truly "on-demand" service. You simply input the problem categories you use or select from our predefined categories. Then setup your assignment groups and employees and your are off and running. It’s that easy.

When you use Bushido’s Hosted Service Desk you will receive access (either webbased or through the installable client) to a fully functional BMC Remedy Service Desk (tm) application server. We take care of all maintenance, support and upgrades allowing you to focus on what you do best: your business.

We also provide out-of-box integrations with your internal IT system including: Active Directory, LDAP sever integration, and password authentication as an optional services.

Key Features and Benefits

• Rapid deployment: simply give us your incident categories, support group names, and support personnel and you are off and running.
• No support and upgrade costs: since we take care of system maintenance you don’t have to.
• Fully integrated email / pager notifications: we use a robust notification engine to notify your support reps of new and escalated incidents
• 2 way email integration: your support reps can update incident status using email interface, saving time and money
• Web-Based or Installable client: you can choose to use the web-based interface or install the full client, your choice.
• Full integration to your back office: we provide out-of-box integrations with your IT infrastructure. This means our systems can provide screen pops from your telephony systems and authenticate password to your password management systems.
• Cisco VPN for security: we provide VPN capabilities for all service desk network traffic meaning a secure connection.
• Easy upgrade path: you will be running on a fully functional BMC Remedy Service Desk (tm) server. So if you ever decide to purchase a server of your own, upgrading is easy.

For more information, please contact us or watch our web-demonstration