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Produts Overview
Bushido offers consulting services and software for IT needs. We offer software to
enable your Service Desk to operate smoothly and communicate efficiently with team
members. We offer Asset Management systems with integrated contract management
and procurement processes built in. We also offer the industries leading Change
Management solution with integrations into Microsoft Project (tm) and Microsoft
Exchange (tm) allowing powerful project planning and schedule coordination.
And all of these solutions are monitored by service levels ensuring your organization
goals are met. All of these solutions are made possible by the BMC Remedy Service
Management (tm) suite of products.
BMC(tm) is the worlds leading provider of IT Service Management (ITMS) solutions. By partnering with BMC(tm) we can offer you the best in ITSM solutions.
To learn more, go to the product page of your choice:
BMC Remedy Service Desk (tm) is the worlds most advanced solution to automated your service desk. It has been tested by customers world wide and proven to be the leading service desk offering for over 10 years. BMC Remedy Service Desk (tm) incorporates ITIL processes out of the box, integrations into your corporate infrastructure like Active Directory (tm), People Soft (tm) and many others.
BMC Remedy Change Management (tm) encapsulates your move, add, and
change processes without any customizations. You simply configure your
processes, attaching any necessary tasks and recurring schedules and you are
ready to go. BMC Remedy Change Management also integrates with Microsoft
Exchange (tm) and Microsoft Project (tm) for project management and schedule
coordination.
BMC Remedy Asset Management (tm) allows organizations to track their deployed
hardware and software assets and their configurations. This allows you to avoid
costly software licensing penalties and overspending on unneeded software
licenses. It also enables IT professionals to plan upgrades and patch releases
based on actual hardware configuration.
BMC Remedy Service Level Management (tm) wraps around every part of your
business. Service Levels enable you to set service desk, change management
performance and asset uptime goals. You can then measure goal achievement at
different intervals either: weekly, monthly, quarterly and yearly timeframes. Service
Levels also operate as watch dogs, alerting you before your goals are missed.
This allows you to take corrective action and avoid costly penalties and downtimes.
All of these applications include:
- All BMC Remedy applications are integrated with each other out of the box.
- Out of box integration capability with password management applications and single sign on technologies.
- Full integration capability to your existing infrastructure for personnel information such as: People Soft(tm), Active Directory (tm), Novell (tm)
- Full integration capability with desktop and server discovery platforms such as: Marimba (tm), LANDesk (tm), and SMS(tm)).
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